Volunteer Impact

The volunteer software most likely to be recommended by your peers
(2019 VolPro Volunteer Management Progress Report)

What are you looking for in your next volunteer management software?

✓ Easy to use, intuitive interface

✓ Knowledgeable and friendly support online or by phone

✓ Customizable volunteer profiles and organization profiles

✓ Flexible scheduling with rules around who can do what

✓ Tracking and reporting on hours, outputs, feedback and more

✓ Individual and mass targeted email and text communications

✓ Desktop and tablet volunteer portal

✓ Free iOS and Android app for volunteers

✓ Volunteer time-clock and QR code express check-in

✓ eLearning for volunteer on-boarding and training

✓ Encrypted data storage in Canada

Slide 1

Volunteer Impact Feature Overview

Volunteer Profiles

* Comprehensive contact information
* Track interests, availability and qualifications
* Unlimited custom fields of various types
* Volunteer photo
* Find profiles from any screen
* View scheduled opportunities in calendar or list format

Organization Configurations

* Custom branding of your volunteer portal
* Social media feeds
* Email and activity templates
* Unlimited number of administrators
* Ability to limit functions available to administrators


* Search based on any information stored in the volunteer profile
* Save search queries and add links to them on your main page dashboard
* Include relevant date ranges in saved searches (eg last month)

eLearning Modules

* Add text, embedded videos, images and/or PDFs
* Create a quiz with multiple choice questions
* Set a passing score and permission to repeat the quiz
* A qualification in the volunteer profile updates automatically
* Contribute and use shared eLearning modules in our new eLearning Library. Learn More.

Flexible Scheduling

* No schedule, seasonal, episodic & recurring shifts
* Pre-qualified volunteers can self-schedule
* Print schedules in a variety of formats
* Save schedules in Word, Excel or as PDF

Tracking and Reporting

* Hours and numbers of volunteers
* Option to log hours automatically based on the schedule
* Timeclock with QR codes for quick & easy check-ins
* Volunteer feedback & outputs from their shift
* Save search queries on frequently used reports
* Select applicable columns and view raw data reports on screen
* All data exportable to Excel for advanced reporting
* RESTful API available

Individual & Targeted Mass Communications

* Email volunteers directly from the software
* Email volunteers based on a customizable set of filters
* Merge ‘First Name’ into email
* Dress up your emails with tables, fonts, colors or pictures
* Record of emails stored in the volunteer management software
* Automated reminder emails
* Send text messages

Desktop & Mobile Online Volunteer Portals

* Free iOS and Android app for volunteers
* Customizable online application forms
* Sign up for specific shifts or sign up as a group
* Download shifts to Outlook, Google, Yahoo or iCal calendar
* Volunteer hours tracking software, log hours and generate an hours report
* Provide feedback at the end of a shift
* Access to your online document library
* Brand the portal to your organization’s look
* Facebook, Twitter and Instagram feeds
* Compliant with WCAG 2.0 AA accessibility standards

Awesome Support by Phone and Online

* 24×5 Phone support
* 24×7 Email and chat support
* Searchable online user manual with videos
* Comprehensive set of training videos
* Over 160 years of sector experience
* Onsite and web meeting training available
* Better Impact Buddies – connect with your peers using Volunteer Impact

Professional Data Hosting & Protection

* Data encrypted in transit over the internet
* Data encrypted at rest on our servers
* Passwords encrypted (such that not even we can read them)
* 24x7x365 server monitoring for intrusion attempts & prevention
* Data hosted in a CSAE4316 certified environment
* Annual third party penetration tests
* Brute Force Protection to prevent password hacking
* Optional Two Factor Authentication for administrators
* 5 year uptime of 99.997%
* For more information see Why IT Loves Working With Us

Enterprise Functionality

* For municipalities and organizations with multiple locations / departments
* Allow some decentralized configuration within your accounts
* Centralize appropriate configuration options across your entire system
* Produce reports across selected or all accounts
* Communicate with volunteers across selected or all accounts
* Activity and email templates available to all accounts

Optional Client Module

* Customized profiles for your agency’s clients
* Unlimited custom fields of various types
* Client photo
* Connect one or more volunteers with one or more clients
* Learn more at Client Impact

Want to try it for yourself?
Sign up for a free 30 day trial

Would you like to learn more?

Sign up for a Volunteer Impact demonstration webinar 🙂

For service in English, please book with Brandi.



Pour le service en Français, réservez un rendez-vous avec Cameron.



Why schedule this time with Brandi or Cameron?

Get some help in determining which version of our software is the best fit for your environment

Ask whatever questions you have based on the software demonstrations online

Get answers to questions about pricing, preparing a quote or placing an order


Better Impact Reviews



Would you like to talk about our software?
Contact Us