About Us

 

Our Core Values

Core Values

Be Here To Help

Our members and your teammates are counting on it.
  • Use every opportunity to help our members as an opportunity to make the world a better place
  • When a team member could use some help, whether it’s asked for or not, make it happen
  • Regardless of what you do on the Better Impact team, look everywhere for ways we can improve
  • Listen to member feedback and pay attention to their needs

Be Caring

Everything comes easier when you truly care.
  • Care about every part of your job like it matters to others… because it does
  • Care that our members accomplish what they dream of accomplishing
  • Care about helping make a positive impact in the world… because you do
  • Care about the people around you that support you in too many ways to list
  • Care for yourself

 

Be part of something bigger

If all we wanted was a paycheck, we could get that anywhere.
  • Visualize the multitude of great things our members do
  • Remember that everything we do gets amplified through our members
  • Leverage our knowledge and skills throughout the community, including with those who don’t subscribe to our software

 

Be trustworthy

Being someone others can count on helps everyone reach higher.
  • Be honest to yourself and to all others you deal with, even if the news is not good
  • Act with integrity
  • Ensure your actions and decisions are ethical, fair, consistent and for the greater good
  • Communicate openly and transparently
  • Manage expectations accurately
  • Follow through on what you say you’ll do

 

Be Human

Screw up, celebrate, adapt, grow, connect…it’s all part of being human.
  • Make mistakes and learn from them
  • Celebrate success
  • Adapt to change and look for ways to grow personally and professionally
  • Let your personality shine through at work
  • Recognize that you work with other humans, who also make mistakes, deserve celebration, have insecurities, have great days and bad ones…

 

Be courageous

It takes us all to new places as individuals, as members and as a company.
  • Challenge the status quo and find new ways to foster growth as a community, a company and individually
  • Take risks
  • Fail sometimes and do not fear it
  • Own your mistakes and don’t hide from them – You and others can learn from them

 

 

Better Impact Privacy Principles

Privacy is ingrained into all aspects of our product design and customer engagements.

The following are the elements of the Better Impact Privacy Principles and are the core drivers of our privacy practices:

data protection

Our Service Level Agreement

Our Commitment to You

Support Team

System Availability

We are committed to providing you with a reliable platform that is consistently accessible. We warrant that with the exclusion of planned software updates and server updates for which you will have at least 24-hour notice, the system will be available to you at least 99.95% of the time. We refer to this as our uptime.

 

Compensation if System Availability Goes Below 99.95%

If in any given month, uptime falls below 99.95%, the following credit will be issued based on the annual fee prorated to one month and the amount of the availability degradation as follows:

Compensation Chart

Availability Exclusions from Our SLA

Anything arising from factors that are not under our control is not covered by our SLA. These include, but are not limited to, an inability to access the internet from your computer for any reason and an inability to access our servers from your computer due to hardware or software settings in your technology environment. Basically, if other members can access the system, the system is not considered down.

 

Member Support

Support Availability

Support for administrators in the software is available from 5:00 a.m. Monday through to 7:00 p.m. Friday (Eastern time), excluding Canadian statutory holidays, 5:00 a.m. to 9:00 a.m. on statutory holidays in the UK, and 8:00 p.m. to 5:00 a.m. on statutory holidays in Australia.

  • Tier 1 Support will operate to provide a mean first response time of less than 15 minutes during time frames mentioned above.
  • Tier 2 Support is available within 1 business day for issues not related to system accessibility.
  • Tier 3 Support is available within 2 business days for issues not related to system accessibility.
  • Tier 3 Support will be engaged within 10 minutes if the system goes down unexpectedly.

Support Tiers

  • Tier 1: Questions that include, “How do I…”, “Where do I..”, or “Can I…”. Support answers may include assistance referencing the most helpful support article or video.
  • Tier 2: Questions involving best practices
  • Tier 3: Questions regarding our API and other highly technical issues as well as data protection

Support Delivery

Support may be made available via chat within our software and on our help pages, via a web meeting set up in real time during a support session, via email at support@betterimpact.life, and via telephone on 1-800-844-1545 x2.

Limitations on Support and the Support SLA

  • Although many support queries can be handled without access to your data, support that does require access to your data may not always be available if you have restricted the access to your data to Better Impact team members in Canada.
  • To maintain our mean first response time of less than 15 minutes, support sessions through any of the delivery channels may need to be limited to 15 minutes.

Last updated – August 24 2020

 

Our Team

 

Cameron Segger

Cameron Segger
Software Sales Advisor

Cameron Segger
Software Advisor
Joined the Better Impact team in 2020

I grew up in Toronto, and have also lived in the UK, Newfoundland and now Hamilton, Ontario.

I have studied French (linguistics and translation), Business Analysis and Business Administration, with a focus on information systems and sustainability.

I’ve spent half of my career working in service of non-profit organizations.

I have traveled extensively, spent a gap year in Europe, worked as a ski technician in the French Alps and volunteered at an ecological reserve in Costa Rica.

I love exploring public spaces and discovering street art.

Ultimate frisbee, alpine skiing, board games, escape rooms, sci-fi and fantasy lit: these are my idea of a good time.

 

Mohana Ananthanarayan

Mohana Ananthanarayan
Member Success Advisor

Mohana Ananthanarayan
Member Success Advisor
Joined the Better Impact team in 2020

Moved to Canada after 4 years in Australia where I worked in volunteer management in the Tourism and Events industry (with Volunteer Impact software of course!)

In my spare time, I love watching stand-up comedy, trying out new restaurants/bars, playing board games and I’m a regular at trivia nights.

I’m excited to explore Canada as I make it my new home!

Brandi Zoskey

Brandi Zoskey
Sales & Marketing Manager

Brandi Zoskey
Sales & Marketing Manager

Joined the Better Impact team in 2012

Family first. I’d much rather be out making memories with loved ones than folding laundry – it can wait!

Played competitive soccer including national championships, a soccer scholarship to Western Michigan University and a trip to the World Master Games in Australia.

I’ve enjoyed passing on my love for the game to the many players coached on my son’s soccer teams over the years.

Former Volunteer Coordinator for the 2003 Canadian & World Road Cycling Championships, held in Hamilton, Ontario (used Volunteer Impact to manage 1,000’s of volunteers).

Life-long learning, team building, leadership development, donating (time, money and blood!), health and fitness, travel and taking on new experiences sums me up fairly well..

300 by 300 website rob

Rob Bonesteel
Member Success Manager

Rob Bonesteel
Member Success Team Manager
Joined the Better Impact team in 2014

I love Chicago and want everyone to love it too. I believe it is my responsibility to help visitors experience the best that my city has to offer. Just let me know you’re coming!

Described by some as a geek and a gamer. There isn’t a game I won’t try; however, I do prefer German-styled board games.

Passionate about making the world a better place to live in. I’ve done this through service in the military, volunteering and work in the non-profit sector.

Formerly the Midwest Regional Volunteer Director for The Salvation Army in the USA and responsible for a quarter million volunteers

Thrilled about riding my new motorcycle.

300 by 300 website amy

Amy Weiner
Software Sales Advisor

Amy Weiner
Software Sales Advisor
Joined the Better Impact team in 2016

Raised on the Gulf Coast but have been in Columbus, Ohio for much of my adult life.

Favorite activities include spending time with my family - hubby, 2 kids, 2 step-kids, 2 rescue dogs and 2 cats, gardening, shopping at the farmer’s market and training my little rescue, Paulie. 

Prefer sunshine, sand and waves to snow!

I’ve “never met a stranger”! I love talking with people and finding out what they are passionate about. It's one of my favorite things about my role at Better Impact.  

300 by 300 website micah

Micah Roberts
Software Sales Advisor

Micah Roberts
Software Sales Advisor

Joined the Better Impact team in 2020

Studied psychology at the University of Missouri because I am fascinated about the human mind and behavior. This curiosity later developed into a strong passion for people and building lifetime relationships with others.

Fitness and nutrition addict. I enjoy getting up before 4am during the week so I can spend time in the gym, lift weights, and crush my goals! I give a lot of credit to my successes in life by following a consistent workout routine and eating plan.

I love to go on cruises! It is a fantastic way to get out of your bubble, see the world, and meet people you would have never met.

Never give up on your dreams and do not let others determine what you can and cannot do.

Andrew

Andrew Foster
Member Success Advisor

Andrew Foster
Member Success Advisor
Joined the Better Impact team in 2008

Actor, musician, traveler, linguist and voice impersonator. 

Proud fan of Star Trek and Coronation Street.

Twelve years of experience training on Volunteer Impact.  I’m passionate about learning and sharing that passion with our clients.

This old dog loves learning new tricks!

shannon

Shannon MacKenzie
Member Success Advisor

Shannon MacKenzie
Member Success Advisor
Joined the Better Impact team in 2019

I am basically the walking definition of an extrovert and a proud Western Alum…Go Mustangs!

My career has been divided between kinesiology and volunteer management, with my most recent position being with Habitat for Humanity. It was at Habitat that my knowledge and passion for the Better Impact software developed, and I love sharing this with others!

I love most sports, but fastball, curling and basketball are my favourites, and I have been blessed to be a part of many incredible teams throughout the years!

Through volunteering, I have worked with a variety of organizations both locally and internationally. From festivals, to building, teaching English and coaching. I like to take on new challenges and meet new people!

thomas

Thomas Brindle
Member Success Advisor

Thomas Brindle
Member Success Advisor

Joined the Better Impact team in 2019

Passionate about helping others and sharing skills to achieve goals and objectives

Currently residing in London but a proud northerner!

My favourite football team is Manchester United

Love to travel, explore, cook and learn new things in life wherever possible

Andy

Andy Fryar
Operations Manager AU/NZ

Andy Fryar
Operations Manager AU & NZ
Joined the Better Impact team in 2009

I’m a travel nut and an admitted wine ‘snob.’ Traveling to wine regions with my wife is the ultimate!

30+ years in the volunteer management space & passionate about driving the profession forward.

Founder of OzVPM (Australasian Volunteer Program Management) and a former President of Volunteering Australia.

Co-author of Volunteer Program Management: An Essential Guide (3rd edition).

With 9 kids and step kids – family is an important part of my life.

I’m most satisfied when I make a real difference for a Volunteer Manager and their program. For me it’s always a highlight.

karen

Karen Buenger
Member Success Advisor

Karen Buenger
Member Success Advisor
Joined the Better Impact team in 2016

My world turns for my family – my daughter, son and wonderful husband. – We love to travel far or near – Overseas to Germany to visit family or just to the Barossa in the caravan for the weekend.

I love cooking, drawing, journaling, playing my guitar, food, wine and playing games with friends

I’ve been working in the Volunteer Management space for 15 years.

Previous President of AAMoV (Australasian Association for Managers of Volunteers) and a current board member for VSA&NT (Volunteering South Australia & Northern Territory)

dahlia

Dahlia Opala
Member Success Advisor

Dahlia Opala
Member Success Advisor

Joined the Better Impact team in 2019

Impact Enterprise Administrator for an Australian organisation for the last 2 years before joining Better Impact.

My background is in Education, Festival and Event management specialising in staff and volunteer management, logistics, training and project collaboration.

Passionate about best practices and standards in Volunteer Management and engaging children and youth in volunteering.

I am a natural creative and have performed in and directed live performances as well as visual design and making for film, installation and VR production. I also love drawing, especially animals and insects.

In my downtime, I live a quiet life with my partner James & step-daughter Charlotte and love spending time with my family, friends and in my garden with our plants, Rhodesian Ridgeback and chickens.

daniel

Daniel Green
Software Sales Advisor

Daniel Green
Software Sales Advisor
Joined the Better Impact team in 2020

I have been in sales for most of my career life. It started in I.T. solutions and it’s great to be back.

Supportive of all my customers along the way with 100% dedication to customer satisfaction. I‘ve never been afraid to go above and beyond for anyone’s needs.

My social life is filled with both friends and family.

I spend most of my free time with my 8-year-old son, Luke, who is a key ingredient to my daily motivation.

Keen supporter of Arsenal. I love most sports and have played football and rugby.

Christina M

Christina Mychajliw
Member Success Advisor

Christina Mychajliw
Member Success Advisor

Joined the Better Impact team in 2018

Running is my one constant. From college hurdles to mid-life marathons, it grounds me in whatever form it takes.

Next adventure is indulging the artist within.

Believe that everyone has the ability to strengthen the communities they live, work, and play in.

Professional fundraiser for ten years; volunteer manager for two. Thrilled to help others feed their passions for volunteering, donating, and advocating for causes they believe in.

paula

Paula Avila
Marketing Coordinator

Paula Avila
Marketing and Engagement Coordinator

Joined the Better Impact team in 2021

I’ve lived in Bolivia, the U.S., Spain and now I call Canada my home. As a result, I’ve spent a lifetime travelling, enjoying different cultures, meeting different people and it has shaped the person I am today.

My passion for marketing, art, music and food stem from the same source: creativity. The thought that someone had an idea and made it into a reality is what makes the world go round.

I’m into movies, reading, yoga, meditation and crocheting, and I’m also an amateur cook and baker.

Adeyinka Jegede

Adeyinka Jegede
Compliance Specialist

Adeyinka Jegede
Compliance and Systems Specialist
Joined the Better Impact team in 2020

Certified ISO 27001 Lead Implementer, Certified Business Analysis Professional (CBAP), Certified Data Privacy Solution Engineer (CDPSE) and a Certified Information Systems Auditor (CISA) with ISACA Platinum Level membership.

My greatest motivation is making an impact wherever I find myself.

I love teaching and engaging in intellectually tasking challenges. I guess that earned me the nickname “Prof”.

I am an actor, theatre/movie director and producer. I love the arts, especially theatre and classical music.

I love my family - great, happy and interesting people to be around.

jose

Jose Batista
Accountant

Jose Batista
Accountant
Joined the Better Impact team in 2014

A musician in my spare time and have been playing music since the age of five.

Love Sudoku puzzles, roulette, Microsoft Excel and basically anything to do with numbers and statistics.

yifan

Yifan Yang
Accounting Technician

Yifan Yang
Accounting Technician

Joined the Better Impact team in 2020

I grew up in Beijing, moved to the United States in 2012 for high school and university, came to Canada for my masters in 2019 and decided to make it my home.

I did Accounting for my undergrad and Management Sciences for my masters and I love analyzing and dealing with numbers.

I always love helping other people and learning and trying out new things!

I backpacked to Europe, Africa and South America on my own when I was in college and I am a huge fan of photography, yoga and hiking!

kristi

Kristi Basic
Digital Media Producer

Kristi Basic
Digital Media Producer
Joined the Better Impact team in 2019

Traveling with my husband is the best thing in the world for me – some of my favourite places have been Japan, Costa Rica, and Paris, France! Next stop: Germany!

I’m a big reader, especially the sci-fi and fantasy genres – my all time favourite is the Red Rising series by Pierce Brown!

I love design, especially learning new tricks in Adobe programs. I've also recently been having a lot of fun learning how to draw and paint digitally.

patricia

Patricia Vandermeer
Lead Front End Developer

Patricia Vandermeer
Lead Front End Developer
Joined the Better Impact team in 2009

Nature and martial arts enthusiast.

Photography hobbyist.

Take great pride in tapping our maple tree and making delicious maple syrup and related tasty treats.

patrick

Patrick McQuay
Front End Developer

Patrick McQuay
Front End Developer

Joined the Better Impact team in 2015

A certified car nut. I enjoy working on my project car in my spare time.

When I’m not doing that, I love to be outdoors – camping, hiking and canoeing with my family.

I also love to read, mostly science fiction and some fantasy.

Adam

Adam Pacey
Front End Developer

Adam Pacey
Front End Developer
Joined the Better Impact team in 2020

I am proud to have been born Hamilton and enjoy checking out the local art and eating scene.

I’m passionate about web development & design.

I enjoy cottaging and hiking with my family.

In my downtime I can be found playing video games or watching movies.

Beets, Bears, Battlestar Galactica.

mark cafazzo

Mark Cafazzo
Back End Developer

Mark Cafazzo
Back End Developer
Joined the Better Impact team in 2020

I started in college as an audio engineer, and came out with software developer skills!

I'm husband to a wonderful wife, Jo-Anne, and we have 6 amazing kids!

We've been involved as a family with Ronald McDonald House fundraisers since our son Danny was diagnosed with a brain tumor in 2013.

I'm an enthusiastic volunteer for poverty relief projects and fundraisers.

I have loved listening to and creating music from a very young age, and I am also an avid philosophy, history, and outdoors enthusiast.

I started in college as an audio engineer, and came out with software developer skills!

I'm husband to a wonderful wife, Jo-Anne, and we have 6 amazing kids!

We've been involved as a family with Ronald McDonald House fundraisers since our son Danny was diagnosed with a brain tumor in 2013.

I'm an enthusiastic volunteer for poverty relief projects and fundraisers.

I have loved listening to and creating music from a very young age, and I am also an avid philosophy, history, and outdoors enthusiast.

Dan

Dan Plaskon
VP Technology

Dan Plaskon
VP Technology

Joined the Better Impact team in 2001

Proud father of two wonderful girls and a lucky husband as well. 🙂

A huge believer in the benefits of reading as much as possible — I love to learn new things.

I enjoy going for long runs in the country as often as I can – nothing leaves me feeling more energized!

Tony Goodrow

Tony Goodrow
CEO

Tony Goodrow
CEO
Joined the Better Impact team in 2001

I love to swim, sail, paddle – just about anything to do with water.

Favourite volunteer experience – Founding Chair of a ten-bed residential hospice.

Passionate about helping organizations reach their potential and thankful I get to do this for a living.

A big believer in the value volunteers bring to organization and developed the Relative Impact model of measuring ROI to quantify that value.

 

Join our Team!

We're expanding - that means there's room for you! View the postings below and let us know if you're interested!

Position
Location
Hamilton, Ontario

Contact us


Book a meeting with Cameron, our Software Sales Advisor.

Give us a call:

1-800-844-1545

Considering using our software?

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Looking for support using the administrator platform?

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Have a billing question?

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Better Impact Inc.
370 Main Street East
Hamilton, Ontario
Canada L8N 1J6

 

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