Better Impact - Volunteer Management Software

Manage Volunteer Profiles

Record volunteer contact details, interests, availability, onboarding steps, trainings and qualifications

Add custom fields (short text, long text, drop down list, check box, date, file upload) to record just about anything

View the volunteer’s photo to get to know them better

Track and Report

Produce reports on hours and volunteer numbers in seconds

Let volunteers log hours or have them logged automatically

Collect feedback or output measurements after each shift

Save search queries and column selection on frequently used reports

Accept Applications Online

Link to the application form from my website

Customize the application form to include the fields I need

Capture expressions of interest and/or full application forms right into my volunteer management system – no retyping

Search for Volunteers

Find volunteer profiles from any screen

Search based on any information stored in the volunteer profile

Save search queries and add links to them on your main page dashboard

Include relevant date ranges in saved searches (e.g. last month)

Email and Text

Email or send text messages to individual volunteers or specific groups

Personalize the email by automatically inserting ‘First Name’

Dress up your emails with tables, fonts, colours or pictures

View prior emails sent

Onboard and Train Volunteers

Produce training content in the eLearning module with text, embedded videos, images or PDFs

Create a quiz with multiple choice questions

Set a passing score and permission to repeat the quiz

Automatically update the volunteer's profile based on passing the quiz

Configure It for our Needs

Brand the volunteer’s portal to my organization’s look and feel

Add custom fields to volunteer profiles to capture relevant information

Save administrator time with Activity and Email templates

Apply different security levels to different administrators

Volunteers can:

Download a free iOS or Android app

If eligible, self-schedule for specific shifts on their computer or mobile

Download shifts to their Outlook, Google, Yahoo or iCal calendar

Record hours, feedback and/or outputs measurements

Access your online document library

(Their web portal is compliant with WCAG 2.0 AA)

Ensure Data Security

ISO 27001 / 27017 certified

Data encrypted in transit over the internet and at rest on our servers

24x7x365 server intrusion prevention & third party penetration tests

Brute force protection to prevent password hacking & optional two-factor authentication

5 year uptime of 99.997%

Flexible Scheduling

Recurring shifts based on a pattern, episodic or events based shifts and activities with no specific timing

Pre-qualified volunteers can self-schedule

Print schedules in a variety of formats

Save schedules in Word, Excel or as PDF

Is Better Impact your Better Choice?

Better Impact's software delivers unparalleled solutions for a wide array of organizations. Could yours benefit as well?

Dive into our software brochure to discover more about Better Impact and the solutions we offer.

How much does it cost?

Our pricing is geared to the volunteer sector so it's probably less than you think.

And our pricing policy includes being open and transparent so you can learn about the different versions available and their associated subscription costs here.

I like to teach myself

Learn at your own pace, guided by our complete library of training videos and further aided by our extensive help files. They're both included in every subscription.

If you'd like you can also book dedicated Q&A sessions with a Member Success Advisor.

Book full training sessions delivered in web meetings with a Member Success Advisor on any of the following:

Strategic Planning & Configuration
Role Creation
The Application Process
Volunteer Scheduling
Communications
Reporting

Come to our office in Hamilton, Ontario, or we can come to you. Book training sessions with a Member Success Advisor on any of the following:

Strategic Planning & Configuration
Role Creation
The Application Process
Volunteer Scheduling
Communications
Reporting

Descriptions of our Volunteer Impact training sessions:

Planning and Configuration
This two-part training session is designed for the primary administrator to learn how to set-up their account. Its focus is on the configurable options to meet the organization’s recruitment, scheduling, data collection, reporting, communication and engagement needs, as well as how to add and limit others as administrators in your account.

Role Creation
This training is designed for administrators responsible for the creation of volunteer opportunities and schedules. Its focus is on how to build an activity, apply a schedule, determine eligibility, and how to define additional information to be collected from your volunteers as they log their hours.

The Application Process
This training session is designed to help administrators understand the application process found within their Better Impact software and covers how people are able to join an organization, how administrators respond when applications come in, and how organizations can administratively add individuals.

Communicating
This training session is designed to help administrators understand the different options and methods of communicating to their constituents within the Better Impact software.

Scheduling
This training session is designed to help administrators understand the scheduling process found within their Better Impact software and covers how people are able to sign-up for an activity, how those with sign-up requests are added to the schedule, and how assignments are confirmed.

Reporting on Your Volunteer Engagement
This training session is designed to help administrators understand how to run standard reports within Volunteer Impact and how to generate data to create their own customized reports.

Chat and Email

Friendly and personal support provided by Better Impact team members - Available 24 x 5

Median first response time of under 10 minutes

Former leaders of volunteers are part of the support team

Telephone

Sometimes it’s a whole lot easier just to talk to someone. In those situations, you can just give us a call at 800-844-1545 Ext 2.

And don’t be surprised if during a chat session, one of our Member Success Advisors suggests hopping on a phone call or quick web meeting together.

Peer to Peer

User group meetings - We're holding periodic virtual user group meeting and we'll be getting back to holding these in person in a growing number of regions once it is safe to do so.

Better Impact Buddies - Leaders of volunteers who use Volunteer Impact and are happy to share their knowledge about getting most out of the software.

DOES VOLUNTEER IMPACT WORK THE WAY I WANT IT TO?

We’ve put together over 50 minutes of demonstration video so that you can get a good sense of how Volunteer Impact works. If you have any questions based on what you see, you can book some one-on-one time with Amy or Micah. They’ll be happy to learn about what you’re trying to accomplish, answer your questions and generally help you with whatever you need.

I want to give volunteer impact a try

You'll be creating something wonderful in no time!

Just click here to book some time with Amy or Micah to get started.

VI-mockup

A happy customer shaking hands, making a new deal

I'M READY TO SUBSCRIBE

Congratulations!

You’ll soon be the newest member of the Better Impact family.

Meet with one of our advisers to get started.

VOLUNTEER IMPACT

Decrease administrative workload
and increase volunteer engagement throughout the volunteer lifecycle

IS VOLUNTEER IMPACT RIGHT FOR MY ORGANIZATION?

What do I WANT TO DO