What Others Say About Us

Better Impact Reviews

All reviews can be found at

Dec. 9, 2019

J Millen

Comprehensive volunteer management system

Volunteer Impact provides the tools to implement best-practices in volunteer management, and the developers at Better Impact are responsive to requests and suggestions to tweak it or to add new functions.

Nov. 27, 2019

Lilly Oelker

Easy for both Admins and Volunteers

Helps me to keep track of my volunteers in an organized manner while at the same time being easy for my volunteers to track their hours and find activities to sign up for.

Nov. 21, 2019

NB CERT

Great Program!- CNB

Easy to manage, navigate, pull reports, create events and awesome customer service.

Nov. 19, 2019

Kevin McGowan

I’m new to the My Impact Program

I’m new to the My Impact program. It’s extensive in it’s scope which means there’s a lot to learn. Their training videos are excellent but what I really love is their chat help option. The people there are friendly, responsive and know their subject! When we’re bringing on other Admins where they may not be wild about learning a new program, they too appreciate the level of friendly, easy, accessible assistance that My Impact delivers!

Nov. 18, 2019

Kevin T.

Library Recommended!

Great implementation for any group or company that needs to keep track of volunteers. I particularly like the fact you can pull off reports easily and they can be filtered. 

 

Nov. 13, 2019

Chloe

Great Software

Great software – makes co-ordinating volunteers simple and effective. I particularly like the fact you can pull off reports easily and they can be filtered.

 

Nov. 5, 2019

Colin

Excellent volunteer management system!

As a volunteer management system, Better Impact is excellent! Initial configuration is relatively simple, with a lot of additional flexibility and features available, when appropriate.

I teach college on an online platform that is a similar concept, but with obvious differences. Support is crucial with online systems. Better Impact support (via chat and email) has been the most responsive that I’ve experienced.

With such a diverse and extensible platform, learning enough to configure for your organization is difficult. Online videos and admin training helps to a degree, but the ready-when-needed support folk fill the gaps and are what made initial configuration relatively simple.

 

Nov. 5, 2019

Dan

Fantastic System

Fantastic system, excellent support.
Has loads of features to help improve volunteer management.

 

 

Nov. 4, 2019

Kyle Ingram

Always there to help

Always there to help, thank you Better Impact team for assisting me in learning how to use this system so I can serve my Volunteers!

 

Oct. 25, 2019

Kris

Simplifies and streamlines…

this product simplifies and streamlines our processes. It has taught us to work in ways we never imagined we could operate. I am able to communicate in a more targeted and specific way, reaching individuals who are interested in specific activities/availability etc.

it has allowed us to reduce our paper consumption, maintain better relationships with past present and future volunteers!
We are still learning and we look forward to expanding our use of this tool across our agency!

 

Oct. 24, 2019

Sheryl Darlington

Best Decision Ever

We made the switch to Volunteer Impact in 2016. Within a short time our volunteer applications tripled. People LOVED having the application online. We were able to move them through the training process quickly with the email templates. We have added new programs and expanded our coverage to accommodate the extra interest.

It immediately saved us 20+ hours a month. We were able to produce our monthly reports in less than a minute (previously took 10+ hours a month). Administration and volunteer management is greatly simplified. We love how easy it is to fill shifts. We can quickly screen for qualified, available volunteers and contact them.

It’s changed everything. I never imagined this when I decided to move to volunteer software. What sets Better Impact apart is that they ARE volunteer managers and understand the needs.

Support is excellent. Both the online help pages, and also the chat function. I have had 100% resolution of any challenges I had.

One thing I would recommend you do. Before looking for volunteer software examine your current needs and make a list of ALL the things you need to do with a volunteer system. I did this and ended up with 18 MUST items that I could not live without. I examined twelve options and did walkthroughs with eight. Volunteer Impact was the only software that did everything I needed. It was the best decision I have ever made at our food bank. I am so grateful for the changes it’s allowed us to make and the additional people it’s allowed us to help.

 

 

Oct. 22, 2019

Sherri Daly

Better Impact – Perfectly Named!

Better Impact has quite literally impacted us at The Ottawa Hospital for the better. It allowed us to get our applications online, manage, communicate, schedule and track volunteers throughout their life-cycle across multiple sites. We are more efficient, consistent and professional since we adopted it.
My team thoroughly researched and trialed a number of choices before switching to it and have never regretted it. It is affordable, dynamic, easily customized and allowed the inclusion of
French.

They are regularly updating and adding exciting features. Support is immediate and we love that it is a Canadian company!

 

Oct. 21, 2019

Michelle Mungar Lumley

Better Impact has substantially changed our space!

Better Impact has substantially changed our program. We have been able to streamline processes, decreasing administration time and now can spend more time directly engaging volunteers away from our desks!

 

 

Oct. 17, 2019

Ash

Great software for volunteer management

Better Impact has given us the Volunteer Administrators a way better picture of what our volunteer program can offer, as a result we have increased our recruitment and have increased engagement with our volunteers. The best volunteer database out there today!

 
 

Oct. 16, 2019

BD

Increased Recruitment, volunteer engagement!

Better Impact has given us the Volunteer Administrators a way better picture of what our volunteer program can offer, as a result we have increased our recruitment and have increased engagement with our volunteers. The best volunteer database out there today!

 

Oct. 15, 2019

Anthony Tomizza

The system is highly adaptable and…

The system is highly adaptable and allows flexibility within an organization. The customer support team is incredible and connects quickly and thoroughly through the chat function, email, and phone!

 

 

Oct. 9, 2019

Brenda

Excellent and quick service

Excellent and quick service.

 

 

Oct. 5, 2019

Kimberly Carrier

Moving to Volunteer Impact is the best…

Moving to Volunteer Impact is the best move we’ve made. It’s allowed volunteers more flexibility than before, is easier for staff to use, and the support can not be beat. Whenever we’ve needed help, an actual person is able to help us within a reasonable amount of time.

 
 

Sept. 26, 2019

Lindsay Tosky

Amazing Customer Service

I am always impressed with how quickly the Better Impact team responds to my questions and how helpful they are! I love working with them!

 

 

Sept. 26, 2019

David Webb

I really like the responsive help chat…

I really like the responsive help chat feature.

I have had responses in the weekend local time because it not the weekend on the other side of the world!

The software has automated many functions we did manually so we have more time to complete other tasks.

 

Sept. 23, 2019

Angela Bennett

Easier Management of Volunteers

Since starting to use Better Impact, management of volunteers has changed immensely for me. Volunteers can easily sign up for shifts, and the system creates a schedule for them to see. I can create and save commonly used reports to make viewing these items more efficient. I’m very happy with the program, and still learning more ways that I can use it.

 

Sept. 23, 2019

Thousand Oaks D.A.R.T

Emergency Response Team Likes Better Impact

We are a small 40 member volunteer emergency response team in Southern California. We evaluated over a dozen online applications before selecting Better Impact! BI has met our automation needs and their customer service and technical support are spot-on! Additionally they are regularly providing application updates to improve the functionality. Lastly, their pricing is perfect for small teams like ours without compromising value. You will not be disappointed!

 

Sept. 18, 2019

Laguna Cert

I used the chat feature on Better Impact to edit a volunteer profile

I used the chat feature on Better Impact today and once again the service was stellar. The support experts are knowledgeable, courteous and friendly. Shannon form BI was able to spot something I was missing in a volunteer setup window right away and provided clear and concise instructions to correct the issue. You can’t go wrong with Better Impact, they’re notch in every category. One small complaint though, only five stars? I would give the support staff ten stars if I could! Thanks again.

 

Sept. 13, 2019

Patrick

Love BI

i love BI is very good and easy to use if yo need help you have help all the time is very good


Sept. 3, 2019

Robin Bailey

Great Volunteer Software!

Better Impact has made volunteer management so much easier! Always there with support on any topic that we need and their eLearning library addresses most issues without needing to contact them for support.


Aug. 30, 2019

Kim Matheny

Training Modules

I am really excited to implement the Training Modules. We are in the process of implementing a more thorough training process for our volunteers to complete and we want to have it on-line.


Aug. 30, 2019

Curtis Goodman

Great volunteer management software

Great volunteer management software! I have saved considerable time and effort by using the system. Would recommend to any volunteer organization as it is an affordable and easy-to-use solution to get and track greater volunteer engagement


Aug. 30, 2019

Chrissy Borseth

Everyday Lifesaver…

Better Impact is my everyday lifesaver for volunteer management. I quite honestly don’t know how anyone who works with volunteers can get by without this software. From schedules to reports to storing organized information for volunteer profiles Better Impact is a helpful and easy to use tool.


Aug. 30, 2019

Dominique Elliott

Thanks so much to everyone on the…

Thanks so much to everyone on the Better Impact team for answering so many questions and supporting my team so well as we begin implementation of our Better Impact system. Andy has been amazing and my team sing his praises for his patience and help while they learn Better Impact. Thanks so much to you all for your support


Aug. 29, 2019

Mari Barnes

Love!

Love this software and all the functions! The help desk team is always great and accessible. I also love that the company listens to our suggestions and constantly updating the software with new functions.


Aug. 29, 2019

Veronica Deally

Better Impact is by far the best…

Better Impact is by far the best database for volunteers I have had the pleasure of learning over the years. It is easy to use and there is so much you can do with it if you take the time to explore it! Everything you need is right at your fingertips – scheduling, activities, emails, reports, eLearning – you name it, they have it! They update the software often and always keep members in the loop of the new and exciting additions. Members also have forums to make requests, ask questions, and vote on things they want to see added. And the live chat option is amazing – someone is always there to help. We currently use it across our 4 hospitals and love learning something new every day!


Aug. 28, 2019

Jayme Sweten

Better Impact has brought our Volunteer Resources department out of the Stone Ages

I will talk about Better Impact with anyone that will sit or stand still long enough to listen. Before Better Impact, I was using paper applications and sign-in sheets along with at least 4 different spreadsheets or lists in Microsoft Word, Excel and Access. We had a spreadsheet to track volunteer time that had been built by an Excel expert (complete with formulas and reports that would automatically generate) but the bigger it grew throughout the year the slower it became, and I discovered one day last year that the data in the auto-generated reports was inaccurate; I spent days afterward compiling data by hand for a crucial report. It was time for a change. We found Better Impact with the help of one of our supporters, and after some research and comparison, decided it would be the best fit – we were right! Paper applications and sign-in sheets have been eliminated. All my data is in one place, and the data I track has greatly expanded. I could go on and on about everything I can do now, but you can read all about it in their awesome Help Files or ask them for help in their very responsive messaging service. Regular updates are the norm, and there’s even a forum for administrators to submit our ideas for improvement. If our budget didn’t allow it, I would have the monthly subscription amount deducted from my pay as a donation – totally worth it ten times over!!


Aug. 28, 2019

Jayme Sweten

Better Impact has brought our Volunteer Resources department out of the Stone Ages

I will talk about Better Impact with anyone that will sit or stand still long enough to listen. Before Better Impact, I was using paper applications and sign-in sheets along with at least 4 different spreadsheets or lists in Microsoft Word, Excel and Access. We had a spreadsheet to track volunteer time that had been built by an Excel expert (complete with formulas and reports that would automatically generate) but the bigger it grew throughout the year the slower it became, and I discovered one day last year that the data in the auto-generated reports was inaccurate; I spent days afterward compiling data by hand for a crucial report. It was time for a change. We found Better Impact with the help of one of our supporters, and after some research and comparison, decided it would be the best fit – we were right! Paper applications and sign-in sheets have been eliminated. All my data is in one place, and the data I track has greatly expanded. I could go on and on about everything I can do now, but you can read all about it in their awesome Help Files or ask them for help in their very responsive messaging service. Regular updates are the norm, and there’s even a forum for administrators to submit our ideas for improvement. If our budget didn’t allow it, I would have the monthly subscription amount deducted from my pay as a donation – totally worth it ten times over!!


Aug. 28, 2019

Steve

I have been in the industry for over 10 years…

I have been in the industry for over 10 years and have gone through three previous volunteer management software programs. Changing to Better Impact has been like night and day compared to the past programs used. By far the best, it gives volunteers ownership of their schedules and the amount of assistance available and professionalism of the staff is amazing. 


Aug. 28, 2019

Jen

Better Impact is a great comprehensive…

Better Impact is a great comprehensive volunteer database. One of the best features is that they are continually updating based on what their users are seeing a need for. Even without the updates the database has more than met my expectations. Prices are also very reasonable. They have excellent customer service; both through online tutorials and responsive chats. We have been able to much easier track volunteer hours that are given to our organization with this program. Sending out emails to certain groups of volunteers to stay in communication and update them on what is happening in our facility is easy and quick. They have a training page. As a healthcare facility this is huge to maintain compliance we must complete yearly volunteer training sessions. Not everyone can come to an in person training but they can view and complete the training online. Scheduling is very easy. We have greatly enjoyed being able to see who is on the schedule and having volunteers be able to schedule themselves.
Overall this is a very robust volunteer database and a reasonable cost.


Aug. 27, 2019

Niamh Condren

Cannot recommend highly enough!

I implemented Better Impact at our public hospital in 2017 and have never looked back. The software covers the entire life cycle of volunteering and streamlines the administration necessary to provide excellence in volunteer engagement. The company are also excellent listeners and communicators and are very responsive to user feedback. I genuinely cannot recommend Better Impact highly enough.


Aug. 27, 2019

Kate Kane

Great software for Volunteer Management

I’ve been using BI for over 5 years and I’m sold. Easy interface for administrators. I like using it so much, I’ve recommended it to other municipalities. With 1700 active volunteers and another 1000 always in some form of on-boarding, it makes our lives so much more organized.


Aug. 27, 2019

Robert McDowell

Ten Years and Counting

We have been using Better Impact for nearly ten years for our 400+ volunteers and we are very happy with it. They have done a great job of taking user suggestions and making regular updates, making it one of the best and most cost effective volunteer management systems around.


Aug. 27, 2019

Karen Cameron

I have been using Better Impact for…

I have been using Better Impact for over 5 years now. It is easy to use and straightforward to teach one. The support you get from the company is top notch, most of the upgrades they do come straight from our suggestions.


July. 23, 2019

Kerry James

Better Impact is one of the easiest data programs I have used ….

We recently signed up to Better Impact – Enterprise Edition after researching many volunteer databases, we found that this software package was perfect for what we needed for our extensive volunteer program.

Andy and the team have been awesome through the whole process. Since the initial set up and training we now have our first volunteers in the system, yey.

Better Impact is one of the easiest data programs I have used and the online support videos and manual hub makes it so easy to find the answer to your questions. But knowing that you can chat to someone online anytime is also reassuring. 

Thanks to Better Impact we will be able to streamline our volunteer processes, activities and reporting. I would not hesitate in recommending this program to other involving volunteering organisations, big or small.


June. 28, 2019

Kate Eltringham 

Better Impact has streamlined our volunteer coordination saving us time and money.

All of our volunteers (75) have embraced the technology. They have been supported to use their schedules to sign up to shifts and log hours using the timeclock. Even though the team are predominantly retired, they have embraced the learning process and are now using technology to confidently communicate with family and friends using their own smart devices – which was a surprise advantage of Better Impact.
Andy and his team are always available to assist by answering questions quickly and clearly, otherwise their video tutorials are quick and easy to follow.


June. 17, 2019

Jesse Baker

Better Impact is a game changer

Better Impact is a game changer in volunteer management. It has revolutionised the way we work and engage volunteers. User friendly and the support staff are brilliant!


June. 12, 2019

Moana Uerata-Jennings

Fantastic System to support Volunteer Management

I have had the pleasure of using Better Impact within two Not for Profit Organisations I have worked with.The first as a general administrator and then 3 years later being part of the implementation team at another organisation. The difference of how much the system had grown in that time is extraordinary.
This platform is intuitive, grows with the changing nature of volunteering, invites users to participate in a democratic process of voting towards further developments. An example is the development of a app to support volunteers to clock in and out if they work remotely.
This system is not stagnant so there are regular updates as new ideas are introduced.
The support with implementing the system, training and ongoing has been excellent all while being done remotely. A local user group has been set up in my area and theses meetings are great to hear about the latest developments (although it is promoted on the dashboard of the system as well) and the opportunity to discuss the system with other organisations.
I highly recommend this system to support the management of your workforce, ensure health and safety obligations have been met, and being able to obtain valuable statistics which can then be articulated easily to show the contribution volunteers make to your organisation.


June. 11, 2019

Annette Parmar

Wow great software and great support and great value!

Wow! This software does everything i need and makes me look good! I can now get all the information I need quickly and easily and communicate with volunteers. I love it. Great value for money. The support is excellent.


June. 10, 2019

Sherri

User friendly and great support team!

Better Impact has provided an intuitive and user friendly platform for records management and the volunteer experience. I also feel well supported as I continue to navigate my way through Volunteer Impact’s functionality!


June. 5, 2019

Olga Cosme

Better Impact has helped streamline our…

Better Impact has helped streamline our volunteer scheduling and greatly improved our ability to engage with and place volunteers in our volunteer programs.


May. 17, 2019

Kerry Olsson

Best in Class!

We were on the search for a new system to manage our 600+ active volunteers managing a 30,000 acre nature preserve. Although similar in capability with Volgistics, we found Better Impact superior in flexibility, usability and support.

We have now implemented the solution and are still as excited about the product as when we first evaluated it. In development, we have met every challenge that users gave us for managing our organization. Very impressive!

Any time we were at a loss, the response we received from Chat support put us right back on track. Huge thanks to the team for their ongoing support!

I’m happy to be a reference for anyone that wants to talk to a user.


May. 14, 2019

Mary E. Foreman

I have now worked with Better Impact as…

I have now worked with Better Impact as a Volunteer Coordinator for two separate organizations and I have been so happy with the experience! Both times, I have led the organization’s transition to Better Impact and I have been so pleased with the quality of the product, the fantastic customer service, and the results for my volunteer programs. I’ve tried other software, and you can’t beat Better Impact on quality or affordability!


Apr. 9, 2019

Simon Bennett

Fantastic App – Real Genius!

Such a great App- very user friendly with a really easy to use layout. Logging volunteer hours or signing up for events is quick and simple as is cancelling an event. Thoroughly recommend it to organisations and volunteers.